Perfect Phrases for Performance Reviews and Operations Supply Management with Student DVD Rom

Perfect Phrases for Performance Reviews: Hundreds of Ready-to-Use Phrases That Describe Your Employees' Performance

Author: Douglas Max

Hands-on help for quickly­­and persuasively­­writing company-mandated performance appraisals

Writing performance appraisals is one of the most difficult and time-consuming tasks managers face. Perfect Phrases for Performance Reviews simplifies the job, providing a comprehensive collection of phrases that managers can use to describe employee performance, provide directions for improvement, and more. For example:

• "Sets priorities well"
  
• "Misses important deadlines"
  
• "Thorough, reliable, and accurate"
  

All managers and HR professionals will value the book for its:

• Hundreds of ready-to-use phrases, organized by job skill and performance level
  
• Tips for documenting performance issues and conducting face-to-face reviews
  
• Easily adapted performance review templates covering five performance levels
  

With the wide-ranging assortment of descriptions available in this book, managers will be able to find the perfect terms to help them analyze and understand the work performance of each person they work with.

Table of Contents:

< TD WIDTH="70%">Communication Skills, Verbal

	Preface	xiii
Part 1	Background for Conducting Performance Reviews	1
	How to Plan, Conduct, and Write a Performance Review	3
	Setting Performance Goals	4
	Documenting Critical Incidents and Significant Behaviors	7
	Common Performance Review Errors	9
	Legal Issues	12
	Conducting the Review	13
	Making the Session Go Smoothly	18
	How to Talk About Salary	20
	Perfect Phrases for Performance Reviews	20
Part 2	Examples of Forms for Performance Reviews	23
Part 3	Perfect Phrases for Performance Appraisal	33
	Topics Listed Alphabetically
	Accuracy	41
	Administrative Skills	42
	Analytic Skills	44
< /TD>	Appraisal and Evaluation Skills	46
	Attendance	48
	Attitude or Approach to Work	50
	Coaching	52
	Communication Skills, Verbal	54
	Communication Skills, Written	56
	Computer Skills	58
	Conflict Management	60
	Cooperation	62
	Cost Cutting	64
	Creativity	65
	Customer Relations	67
	Data Entry	69
	Deadlines, Ability to Meet	71
	Decision Making	72
	Dedication to Job/Work	74
	Delegation	76
	Dependability	78
	Development of Subordinates	80
	Equal Opportunity/Diversity	82
	Ethical Behavior	84
	Feedback, Receiving and Giving	86
	Financial Management	88
	Flexibility	90
	General Job Skills	91
	Goal Achievement	93
	Goal and Objective Setting	94
	Grooming and Appearance	96
	Initiative	98
	I nterpersonal Skills	100
	Judgment	102
	Knowledge of Company Processes	104
	Knowledge of Job	105
	Leadership Skills	107
	Listening Skills	110
	Long-Range Planning	111
	Management Control	112
	Management Skills	114
	Managing Details	116
	Managing Expenses	117
	Mechanical Skills	118
	Multi-Tasking	120
	Negotiating Skills	122
	Organizing Skills	124
	Orientation to Work	125
	Participative Management	126
	Personal Growth	127
	Persuasiveness	128
	Phone Skills	130
	Physical Abilities	132
	Planning and Scheduling	133
	Political Skills	134
	Potential for Advancement	136
	Problem Solving	137
	Productivity	139
	Product Knowledge	141
	Professionalism	143
	Programming Skills	144
	Project Management	146
	Quality Management	148
	Quality of Work	150
	Quantity of Work	152
	Research Abilities	153
	Resource Use	154
	Safety	155
	Sales Ability	157
	Stress, Ability to Work Under	159
	Supervisory Skills	161
	Teamwork	163
	Technical Skills	165
	Time Management Skills	167
	Topics by Job Category
	General Job Skills/Traits
	Accuracy	41
	Administrative Skills	42
	Attendance	48
	Customer Relations	67
	General Job Skills	91
	Interper sonal Skills	100
	Judgment	102
	Knowledge of Company Processes	104
	Knowledge of Job	105
	Productivity	139
	Safety	155
	Stress, Ability to Work Under	159
	Technical Skills
	Analytic Skills	44
	Computer Skills	58
	Data Entry	69
	Mechanical Skills	118
	Problem Solving	137
	Product Knowledge	141
	Programming Skills	144
	Research Abilities	153
	Technical Skills	165
	Productivity
	Cost Cutting	64
	Deadlines, Ability to Meet	71
	Decision Making	72
	Financial Management	88
	Goal Achievement	93
	Goal and Objective Setting	94
	Long-Range Planning	111
	Managing Details	116
	Organizing Skills	124
	Productivity	139
	Project Management	146
	Quality Management	148
Quality of Work	150
	Quantity of Work	152
	Resource Use	154
	Sales Ability	157
	Time Management Skills	167
	Management/Leadership/Supervisory
	Appraisal and Evaluation Skills	46
	Coaching	52
	Delegation	76
	Development of Subordinates	80
	Equal Opportunity/Diversity	82
	Leadership Skills	107
	Management Control
	Management Skills	114
	Managing Expenses	117
	Participative Management	126
	Planning and Scheduling	133
	Supervisory Skills	161
	Communications/Interpersonal
	54
	Communication Skills, Written	56
	Conflict Management	60
	Feedback, Receiving and Giving	86
	Listening Skills	110
	Negotiating Skills	122
	Phone Skills	130
	Political Skills	134
	Teamwork	163
	Personal Qualities/Characteristics
	Attitude or Approach to Work	50
	Cooperation	62
	Creativity	65
	Dedication to Job/Work	74
	Dependability	78
	Ethical Behavior	84
	Flexibility	90
	Grooming and Appearance	96
	Initiative	98
	Orientation to Work	125
	Personal Growth	127
	Persuasiveness	128
	Physical Abilities	132
	Potential for Advancement	136
	Professionalism	143
Appendix A.	Ten Mistakes Managers Make When Conducting Performance Appraisals	169
Appendix B.	Seven Mistakes Employees Make During Performance Appraisals	173

Operations & Supply Management with Student DVD Rom

Author: F Robert Jacobs

Operations and Supply Management, as the title indicates, provides increased emphasis on supply chain management in the 12e. The 12e continues its market leading up-to-date coverage of service operations as well. The text includes solved examples and problems, enough cases for MBA courses to use without supplementing, and the industry leading technology support suite.

Table of Contents:

Section One – Strategy1.
Introduction to the Field
2.
Operations and Supply Strategy

2A – Product Mix Problem/Linear Programming 3.
Project Management 4.
Product and Service Design Section Two – Processes 5.
Strategic Capacity Management
5A - Learning Curves 6.
Process Analysis
6A – Job Design and Work Measurement 7.
Manufacturing Processes
7A – Manufacturing Process Design 8.
Service Processes
8A - Waiting Line Analysis 9.
Six-Sigma Quality
9A - Process Capability and SPC Section Three – Supply Chains 10.
Strategic Sourcing 10A - Facility Location Analysis) 11.
Logistics
11A – Supply Chain Network Analysis 12.
Lean Manufacturing Section Four –Enterprise Resource Planning Systems 13.
Demand Management 14.
Sales and Operations Planning 15.
Inventory Control 16.
Material Requirements Pla nning 17.
Scheduling
17A – Simulation 18.
Constraint Management Supplements A.
Financial Analysis B.
Operations Technology Appendices A.
Answers to Selected Problems B.
Learning Curve Tables C.
Present Value Table D.
Negative Exponential Distribution: Values of E.
Areas of the Cumulative Standard Normal Distribution