Training and Development: Enhancing Communication and Leadership Skills
Author: Steven A Beeb
Training and Development presents a comprehensive, step-by-step approach to developing training programs organized around the Needs-Centered model of training. This new text provides students and future trainers with practical “how-to” strategies for training and for designing training programs. Rooted in contemporary instructional communication research, Training and Development suggests that every aspect of developing a training program should be based upon trainee needs.
Features:
- Features the Needs-Centered Model of training giving students a practical overview of the skill steps needed to design and present training programs.
- Includes application and discussion questions at the end of each chapter, offering students the opportunity to put principles and skills to the test.
- Provides students with in-text examples of needs assessment questionnaires, task analysis, training plans, and other tools that students can use as models when planning their own training programs.
- Integrates the most recent research on instructional communication with how-to strategies for dealing with problem trainees, assessing training, and developing training plans.
- Contains review boxes, a glossary, chapter objectives, chapter summaries, discussion questions, and application questions to help students remember and apply key principles and skills.
Steven A. Beebe, Ph.D.
Dr. Beebe is Professor and Chair of the Department of Communication Studies at Southwest Texas State University. He is also Associate Dean of the College of Fine Arts andCommunication. His undergraduate degree and Masterїs degrees are from Central Missouri State University; his doctorate from the University of Missouri-Columbia.
He is the author and co-author of nine books that have been used at hundreds universities worldwide. He is also the author of over one hundred articles, book chapters, and professional papers. Dr. Beebe has twice been a visiting scholar at Oxford University and has also been a visiting scholar at Cambridge University.
For over 25 years he has been an active communication consultant, trainer, and conference speaker listing such clients as IBM, 3M, Motorola, American Express, the U.S. Air Force, the U. S. Department of Education, and the U.S. Department of Defense.
Dr. Timothy P. Mottet
Dr. Mottet is an associate professor in the Department of Communication Studies at Southwest Texas State University. He teaches graduate seminars in training and development, instructional communication, and communication assessment in addition to directing and teaching the fundamentals of human communication basic course.
Dr. Mottetїs research appears in Communication Education, Communication Quarterly, Communication Research Reports, Journal of Psychology, and Psychological Reports.
Before entering graduate school, Dr. Mottet worked in management for Northwest Airlines where one of his responsibilities was customer service training for flight attendants, ticket/gate agents, and front-line managers. His training experience is in the areas of customer service recovery skills, manager coaching skills and flight attendant certification. As a customer service manager, Dr. Mottet assisted with the merger of Northwest Airlines and Republic Airlines as well as the international alliance with KLM Royal Dutch Airlines.
Dr. K. David Roach
Dr. Roach is Professor and Chair of the Department of Communication Studies at Texas Tech University, in Lubbock, Texas. He teaches courses in business and professional communication, communication in instruction and training, public speaking, nonverbal communication, persuasion, and quantitative research methods.
His area of research is in instructional communication and his research has been published in journals such as Communication Education, Communication Quarterly, Journal of Applied Communication, Communication Research Reports, World Communication Journal, and Southern Communication Journal.
Dr. Roach has conducted training and has given invited presentations on training topics for Texas Instruments, Covenant Hospital, District IV New Mexico Health Care Professionals Organization, West Texas Chapter of the American Society of Training and Development, Texas Tech University Physical Plant Supervisors, Texas Tech University Library, and the Lubbock Independent School District.
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Software Quality Assurance: From Theory to Implementation
Author: Daniel Galin
Software Quality Assurance
From Theory to Implementation
Daniel Galin
Software quality assurance (SQA) is becoming increasingly important to the software and the electronics industries as software systems become more complex and integrative. This book is designed to serve the three audiences who will be facing the SQA challenge: students at universities and colleges, participants in vocational training courses and software development and maintenance practitioners/professionals.
The book is a product of the author's many years of consulting and teaching experience.
Features:
• A broad view of SQA. Discussion goes beyond classic custom-made software to include issues of in-house software development, outsourcing, and SQA in small organizations.
• Comprehensive discussion of practical issues. Stress is placed throughout on SQA application, operation, organization and control.
• Comprehensive coverage of SQA topics. Topics rarely covered in SQA texts are included:
procedures and work instructions, supportive quality devices, costs of software quality and the actors participating in the SQA framework.
• State-of'the-art topics. Automated testing, computerized SQA tools and international standards (e.g., ISO 9000-3) are among the topics covered.
• Pedagogical support. Each chapter includes summary frames, case studies, real-life examples and implementation tips, review questions and topics for discussion.
• On-line instructor's guide. The guide contains lesson planning guidelines, PowerPoint presentations and a test bank.
The book comprehensively covers the ISO 9000-3 requirements. It also provides a substantialportion of the body of knowledge required for the CSQE (Certified Software Quality Engineer) as outlined by the ASQ (American Society for Quality).
Dr Daniel Galin currently serves as Head of Information Systems Studies, the Ruppin Academic Center. In addition to his many papers, Dr Galin has also authored several books on the analysis and design of information systems as well as co-authoring (with Dr Z. Bluvband) a book on software quality assurance in Hebrew. His professional experience includes numerous consulting projects in software quality assurance and information systems design for major Israeli firms. He received his BSc, MSc and DSc from the Faculty of Industrial and Management Engineering of the Technion, Israel Institute of Technology, Haifa, Israel.
Table of Contents:
| Preface | ||
| Acknowledgements | ||
| Publisher's acknowledgements | ||
| About the author | ||
| Guides for special groups of readers | ||
| Pt. I | Introduction | 1 |
| Ch. 1 | The software quality challenge | 3 |
| Ch. 2 | What is software quality? | 14 |
| Ch. 3 | Software quality factors | 35 |
| Ch. 4 | The components of the software quality assurance system - overview | 56 |
| Pt. II | Pre-project software quality components | 75 |
| Ch. 5 | Contract review | 77 |
| Ch. 6 | Development and quality plans | 95 |
| Pt. III | SQA components in the project life cycle | 119 |
| Ch. 7 | Integrating quality activities in the project life cycle | 121 |
| Ch. 8 | Reviews | 149 |
| Ch. 9 | Software testing - strategies | 178 |
| Ch. 10 | Software testing - implementation | 216 |
| Ch. 11 | Assuring the quality of software maintenance components | 254 |
| Ch. 12 | Assuring the quality of external participants' contributions | 279 |
| Ch. 13 | CASE tools and their effect on software quality | 298 |
| Pt. IV | Software quality infrastructure components | 309 |
| Ch. 14 | Procedures and work instructions | 311 |
| Ch. 15 | Supporting quality devices | 325 |
| Ch. 16 | Staff training and certification | 335 |
| Ch. 17 | Corrective and preventive actions | 349 |
| Ch. 18 | Configuration management | 365 |
| Ch. 19 | Documentation control | 387 |
| Pt. V | Management components of software quality | 399 |
| Ch. 20 | Project progress control | 401 |
| Ch. 21 | Software quality metrics | 412 |
| Ch. 22 | Costs of software quality | 449 |
| Pt. VI | Standards, certification and assessment | 471 |
| Ch. 23 | Quality management standards | 475 |
| Ch. 24 | SQA project process standards - IEEE software engineering standards | 507 |
| Pt. VII | Organizing for quality assurance | 539 |
| Ch. 25 | Management and its role in software quality assurance | 543 |
| Ch. 26 | The SQA unit and other actors in the SQA system | 555 |
| Epilogue: The Future of SQA | 570 | |
| Author index | 577 | |
| Subject index | 580 |
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